NL/BE: Mon-Fr ordered before 18:45u, EU: ordered before 15:30 (UPS), 17:45 (DHL), shipped the same day!
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Customer service

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TouchFix B.V.

Klopperman 16
2292 JD Wateringen
Netherlands
CoC: 63340909
VAT: NL855194303.B01
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+31 70 20 60 10 3
Mon/Fri: 10:00-12:30 / 13:00-19:00
Saturday: 12:00-17:00

+31 70 20 60 10 3
Response on workdays within 4 hours

 [email protected]
Response on workdays within 4 hours




Frequently asked questions

1. Popular questions

To keep our prices as competitive as possible, we have set up our webshop as efficiently as possible. Our advice is to visit iFixit to have a look for all manuals. In addition, we believe that everyone should do what he or she is good at, we are good at supplying parts, iFixit in making repair manuals. Do you still have questions? No problem, our repair team is ready for you..

If you are a company or work for a company and you need parts more often, you may qualify for a discount.

For more information, see the "dealer discount" page on the right or at the bottom of the page. Or click here.

If a part is not in stock, it can be ordered on request. Click on the alarm bell to be notified when the product is available again.


1.4 Why are there so few images with the products?

We do our best to add the images shortly, but our main priority is currently our stock, to ensure that you can get your part as quickly as possible!


2. General questions

We classify all components according to quality. See our quality page for an explanation of the different qualities. If you have questions about a certain quality, it is best to contact us.

No, we do not want to depend on one supplier. We do, however, purchase our parts through official resellers to ensure that we can achieve the most complete range possible. Even if something is poorly available somewhere, we try to get it from anywhere..

To offer a good price and not have to throw away too many parts because they will never be sold, many parts can only be pre-ordered. Contact us, we will make a proposal immediately and you can let us know if you want this or not.


2.4 What is the delivery time of a part that is on request?

That differs per part, we prefer not to put an indication on the website, because we prefer to tell you personally what the delivery time is, so you immediately know how long it will take.


3. Orders

This is possible until 3:30 pm. The orders are then processed and sent.

You can create a new order and then choose to add to the current order in the shipping method. This is possible until 6:00 pm for the Netherlands and Belgium, and until 3:30 pm for international shipments.
If you want to adjust your shipping address for your recent order, please contact us.

Check if the order is in your account. If it is not there and the money has been debited from your account, please contact us.


3.4 Where can I find my invoice?

Log in to your portal to view all your invoices.


4. Shipping and returns

We use PostNL within the Netherlands and Belgium. When completing the order you can choose when you want it delivered and with what service.

We use UPS for orders outside the Netherlands and Belgium. There are 2 options, UPS Standard and UPS Express Saver. See for more information the shipping page.

4.2 How can I return or cancel my order?

You cannot register a return via the website. We handle returns 1 by 1 to first see if we can help you and see if there is really nothing wrong. See the shipping and return page for more information.

5. Payments

Yes, that is certainly possible. You can pay in cash at the office.

You can always make a request with us about the possibilities. Contact us by e-mail at [email protected] to discuss the possibilities.

5.3 What are the payment methods?

See also our payment page for more information.