Orders on business days before 18:30h (CET) are shipped the same day (NL+BE)
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Customer service

Do you have a question?

Splits e-mailadressen met een komma.

Contact us about anything related to our company or services.
We do our best to get back to you as soon as possible.

TouchFix B.V.

Klopperman 16
2292 JD Wateringen
CoC: 63340909
VAT: NL855194303.B01
Open in Google Maps

+31 70 20 60 10 3
Mo/fr: 10-19u

+31 70 20 60 10 3
Response on workdays within 4 hours

 [email protected]
Response on workdays within 4 hours

Frequently asked questions

1. Popular questions

To keep our prices as competitive as possible, we have set up our webshop as efficiently as possible. Our advice is to visit iFixit to have a look for all manuals. In addition, we believe that everyone should do what he or she is good at, we are good at supplying parts, iFixit in making repair manuals. Do you still have questions? No problem, our repair team is ready for you..

If you are a company or work for a company and you need parts more often, you may qualify for a discount.

For more information, see the "dealer discount" page on the right or at the bottom of the page. Or click here.

If a part is not in stock, it can be ordered on request. Click on the request button next to the part or on the part page and we will let you know immediately how and what is possible.

1.4 Why are there so few images with the products?

We do our best to add the images shortly, but our main priority is currently our stock, to ensure that you can get your part as quickly as possible!

2. General questions

We classify all components according to quality. See our quality page for an explanation of the different qualities. If you have questions about a certain quality, it is best to contact us.

No, we do not want to depend on one supplier. We do, however, purchase our parts through official resellers to ensure that we can achieve the most complete range possible. Even if something is poorly available somewhere, we try to get it from anywhere..

To offer a good price and not have to throw away too many parts because they will never be sold, many parts can only be pre-ordered. Contact us, we will make a proposal immediately and you can let us know if you want this or not.

That differs per part, we prefer not to put an indication on the website, because we prefer to tell you personally what the delivery time is, so you immediately know how long it will take.

3. Orders

This is possible until 3:30 pm. The orders are then processed and sent.

You can create a new order and then choose to add to the current order in the shipping method. This is possible until 6:00 pm for the Netherlands and Belgium, and until 3:30 pm for international shipments.
If you want to adjust your shipping address for your recent order, please contact us.

Check if the order is in your account. If it is not there and the money has been debited from your account, please contact us.

We collect all orders that you make on our local system. Orders online, in our store, via e-mail, everything is combined on our system. After an order has been completed, we will email you the invoice. Are you missing an invoice? Then contact us and we will gladly to sent it to you

4. Shipping and returns

We use PostNL within the Netherlands and Belgium. When completing the order you can choose when you want it delivered and with what service.

We use UPS for orders outside the Netherlands and Belgium. There are 2 options, UPS Standard and UPS Express Saver. See for more information the shipping page.

You cannot register a return via the website. We handle returns 1 by 1 to first see if we can help you and see if there is really nothing wrong. See the shipping and return page for more information.

5. Payments

Yes, that is certainly possible. In the shop you can pay with debit card, credit card or cash.

You can always make a request with us about the possibilities. Contact us by e-mail at [email protected] to discuss the possibilities.

See also our payment page for more information.