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Frequently asked questions


1. Popular questions

1.1 Where can I find the repair manuals?

To keep our prices as competitive as possible, we have set up our webshop as efficiently as possible. Our advice is to take a look at iFixit. In addition, we believe that everyone should do what he or she is good at, we are good at supplying parts, iFixit in making repair manuals. Do you still have questions? No problem, our repair team is ready for you.

1.2 How do I qualify for a discount?

If you are a company or work for a company and you need parts more often, you may qualify for a discount. For more information, see the "dealer discount" page on the right or at the bottom of the page. Or click here.

1.3 What should I do if a part is not in stock?

If a part is not in stock, it can be ordered on request. Click on the request button next to the part or on the part page and we will let you know immediately how and what is possible.

1.4 Why are there so few images with the products?

We do our best to add the images shortly, but our main priority is currently our stock, to ensure that you can get your part as quickly as possible!

2. General questions

2.1 Why are not all parts in stock?

To offer a good price and not have to throw away too many parts because they will never be sold, many parts can only be pre-ordered. Contact us, we will make a proposal immediately and you can let us know if you want this or not.

2.2 What is the delivery time of a part that is on request?

That differs per part, we prefer not to put an indication on the website, because we prefer to tell you personally what the delivery time is, so you immediately know how long it will take.

2.3 How do I know that the quality of the part is correct?

We classify all components according to quality. See our quality page for an explanation of the different qualities. If you have questions about a certain quality, it is best to contact us.

2.4 Are you an approved supplier?

No, we do not want to depend on one supplier. We do, however, purchase our parts through official resellers to ensure that we can achieve the most complete range possible. Even if something is poorly available somewhere, we try to get it from anywhere.

3. Orders

3.1 Can I still cancel my order?

This is possible until 3:30 pm. The orders are then processed and sent.

3.2 Can I still change my order?

You can create a new order and then choose to add to the current order in the shipping method. This is possible until 6:00 pm for the Netherlands and Belgium, and until 3:30 pm for international shipments.
If you want to adjust your shipping address for your recent order, please contact us.

3.3 I have not received a confirmation of my order, what should I do?

Check if the order is in your account. If it is not there and the money has been debited from your account, please contact us.

3.4 Where can I find my invoice?

We collect all orders that you make on our local system. Orders online, in our store, via e-mail, everything is combined on our system. After an order has been completed, we will email you the invoice. Are you missing an invoice? Then contact us and we will gladly to sent it to you.

4. Shipping and returns

4.1 With which courier do you send out the orders?

We use PostNL within the Netherlands and Belgium. When completing the order you can choose when you want it delivered and with what service.

We use UPS for orders outside the Netherlands and Belgium. There are 2 options, UPS Standard and UPS Express Saver. See our shipping page for more information.

4.2 How can I return or cancel my order?

You cannot register a return via the website. We handle returns 1 by 1 to first see if we can help you and see if there is really nothing wrong. Read more information on our shipping and return page.

5. Payments

5.1 Can I also pay for my order in the store?

Yes, that is certainly possible. In the shop you can pay with debit card, credit card or cash.

5.2 Can I also pay on account?

You can always make a request with us about the possibilities. Contact us by e-mail at [email protected] to discuss the possibilities.

5.3 What are the payment methods?

See also our payment page for more information.

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TouchFix 9,4 / 10 - 700 Reviews @ Kiyoh